Public Service Digital Transformation

OBJECTIVE This organization initiated a digital transformation initiative to simplify and improve delivery of services to citizens. A dedicated task force was created for this purpose, and in 2021 they partnered with Openfield for consultation on their adoption of modern digital systems, change management, and communications activities.

SOLUTION Openfield supported their efforts by designing, implementing, and monitoring progress on organizational and systemic change. We supported their plans, strategies, and assessments, and provided recommendations and training to enable successful adoption of modern digital practices.

SCOPE 800 employees

BENFITS

  • This work improved awareness, capability, and alignment in leading organizational change effectively within the executive team. Adoption of a systemic change strategy for digital transformation also led to better alignment of project communications and change management plans across the organization.

  • This organization underwent a significant transformation, implementing scaled agile delivery practices, and equipping their staff with modern digital leadership skills.

    They also aligned project communications and change management plans and established program and governance structures to enhance cross-divisional collaboration and content development for learning outcomes.

  • The organization continues to adopt scaled delivery digital operations with embedded modern digital capabilities and service delivery models, enhancing their service design and product delivery skills.

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