Digital Modernization & Leadership Transformation

OBJECTIVE In 2021 this public sector agency was looking to modernize their digital practices, develop their leadership teams, and improve service delivery.

SOLUTION Openfield supported the organization’s systemic change initiative by designing, implementing, and monitoring progress on organizational and systemic change activities, including supporting plans, strategies, assessments, analyses, recommendations, and training to enable a successful adoption of modern digital practices.

SCOPE 700 employees

BENEFITS

  • Today, this agency is recognized for its service delivery practices, and has integrated service design and delivery skills into the core skill set of their organization.

  • This organization has undergone a complete organizational redesign, now operating with scaled agile delivery practices, leveraging iterative and incremental approaches.

    Executive staff are now proficient in modern digital leadership and methodological practices, including psychological safety, scrum, product ownership, service design, agile leadership, conflict management, and change management.

  • The organization has successfully undergone a significant organizational redesign with minimal change impact and improved Work Environment Satisfaction (WES) scores. They now attract new employees based on their focus on employee psychological safety

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